Manager – IT Operations Transformation

  • Atlanta, GA
  • Full Time
  • Senior Manager/Supervisor

WNA POSITION DESCRIPTION:  Manager, IT Operations Transformation

Immediate opportunity. YES—WE ARE HIRING NOW.

Are you a dynamic, highly motivated and inspirational leader and consultant with a history driving technology-enabled business transformation in the world’s largest organizations? Are you an outstanding communicator, presenter, facilitator, and organizer, skilled at moving business and technology organizations to accelerate significant change? Are you an experienced technologist, IT Operations thought leader, and intimately familiar with innovative, integrated DevOps and SAFe agile approaches to solution design, development, and deployment? Are you an outstanding program leader, with the capability to clearly define objectives, scope, requirements, and roadmaps, and assemble and align the resources to accelerate business results? Are you looking for your next role on a fast path to senior leadership?

WNA is seeking a Manager, IT Operations Transformation to lead and drive significant, enterprise level technology change initiatives in Mobility, Telecom, and FinTech. This WNA leadership position will collaborate with, advise, and direct WNA team members, client senior executives and team members, and other vendors to implement customer-focused business and technology transformation. We seek self-driven leaders who have a passion to solve complex problems. Quick learner with willingness to flex into new areas and have strong relationship building and solution selling skills.

Key Qualifications

  • Success leading IT Transformation programs and teams in Fortune 500 companies as a consultant or internal program leader.
  • Drive strategy to solution to impact. ID, create and exploit opportunities for operational improvement in complex business and IT environments. Define strategy, organize, mobilize, and work the hands-on delivery.
  • Expertise in DevOps modernization, system resilience & availability, and specific operational challenges such as production change control, software lifecycle management, hardware lifecycle management, defect management, issue & incident management.
  • Data Driven—deep understanding and use of stats & analytics to move from data to information to insight to solution. Expert knowledge of data analytics, operational analysis and reporting, and experience drawing insights from information to drive operational improvements.
  • Conceive and articulate pragmatic agile transformation approach that addresses differing organizational maturity levels in the Agile transformation process.
  • Collaborate directly with teams to coach and guide them on the mechanics of Lean Waterfall, Lean and Agile methods to achieve optimal team and operational effectiveness.
  • Provide hands-on leadership of individual teams in all aspects of DevOps and Agile transformation and expose teams to the latest innovative thinking and ideas from the Agile community to increase agility, leveraging lean, Scrum, and other agile thinking.
  • Technology-enabled Customer Experience—experience modernizing complex agile, DevOps order to cash and care environments, and creating system functionality, availability, stability, and resiliency to improve external customer and internal user experiences.
  • Turns concepts into reality—solutioning, proof-of-concept, implementation, continuous improvement.
  • Anticipates potential problems, identifies risks, and plans contingencies.
  • Seeks to collaborate and create coalitions. Ability to process a wide range of inputs and deliver quality content on tight timelines with dynamic priorities.
  • Outstanding communicator in verbal, written, presentation and multi-media form. Distills complex technical information into articulate, visual, and widely consumable content for clients and senior executives. Skilled presenter and seller—creates advocates.
  • Strong executive facilitation and coordination skills for requirements, design, and reporting.
  • Financial Management—experience with business case development, agile, quarterly, and annual budgeting, forecasting, tracking process, cycles, and the funding approval.
  • Selling Skills – Extend and expand WNA’s client business. ID and close on new business opportunities based on solutioning, delivery and relationship development.
  • WNA Evolution – Lead and contribute to the growth and development of WNA. Participate in and improve WNA selling, delivery, recruiting, retention, and knowledge capital.
  • Telecom, Mobility, FinTech and/or Financial Services industry experience. Telecom or wireless experience in large carrier environments a plus.
  • 6 – 10 years business, technical and consulting experience. Bachelor’s degree and top grades from top schools. MBA or related graduate degree a plus.

Competencies and Attributes

To perform the job successfully, an individual should demonstrate the following characteristics and competencies that define the culture at WNA:

  • Leadership – Inspires positive action leading to desired results; Motivates teams, both WNA and client, toward a common goal; Leads by example; Models an economy of effort and achievement; Demonstrates a standard of excellence that creates alignment around business benefits and objectives.
  • Integrity – Share principles and values core to WNA, including honesty and teamwork.
  • Customer Service – Responds promptly to customer needs; Solicits customer feedback to improve sales and service; Responds to requests for service and assistance; Meets commitments; Manages difficult or emotional customer situations.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Location:  All US locations considered. Dallas, Texas or Atlanta, Georgia. Remote through 2021 and potentially beyond.

Compensation:  $140,000 – $180,000+ / year commensurate with skills and experience, including bonus. Significant bonus potential.

Timing / Duration:  Immediate Start.  Permanent position or multi-year contract, your choice.

About WNA

WNA is a global business consulting, transformation, and technology solutions provider. WNA brings leadership, solutions, acceleration, integration, risk management and business benefits to our clients' largest, most important, and most complex business and technology challenges. We combine exceptional levels of talent, experience and innovation insights with delivery pragmatism and a relentless focus on program and project-level risk identification and mitigation to get programs done and done successfully. WNA is a dynamic environment with excellent opportunities for people who want to join a growing business and provide unsurpassed leadership and client service to some of the top companies in the world. If you have not heard of us yet, you will. WNA.

Read More

Apply for this position

Required*
Apply with
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status



Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*